Netherlands


 

CWT Program Optimization

CWT offers an array of products and services to help clients optimize their travel programs and increase savings.

 

The foundation of program optimization is the ability to capture and consolidate data. CWT works with clients to ensure the data collected is timely, relevant and accurate. Data is consolidated in a worldwide global data warehouse, ensuring clients have the global, regional or country-level perspective they need. This information is accessible through an industry-leading, global travel management portal, available 24/7. The innovative interface allows clients to customize their reporting display and track progress toward key company goals easily and graphically and share this information with principal stakeholders.

 

CWT helps clients assess the maturity of their current travel programs in each of the eight key levers to effective travel management and follows up with the development and execution of action plans to improve specific areas. The CWT diagnostic approach is objective and quantitative, offering fact-based, actionable data clients can benchmark and use to make measurable improvements to their travel programs.

 

The program optimization team includes nearly 1,000 professionals around the world who are responsible for analyzing travel programs and implementing program optimization strategies. This diverse team of experts includes program managers and data consolidation experts. Additionally, the consultants of the CWT Solutions Group manage customized engagements in air, hotel and ground transportation supplier sourcing, as well as technology, booking, fulfillment, policy and compliance, meetings and events, and change management.

 

Demand management support

 

CWT demand management tools give clients a wide spectrum of options to apply systemic controls that affect the quantity, frequency and specifications of travel, enabling them to manage costs without compromising business objectives.

  • The CWT Program Management Center is an award-winning, centralized travel management interface that helps clients track compliance and trip purpose by putting all of the performance metrics and information needed— at a global, regional or local level—in one place.
  • CWT Policy Builder helps clients create a travel policy from scratch and assess, benchmark and improve existing policies to support company initiatives such as demand management.
  • CWT Policy Messenger enables travel managers to automate messages based on agency bookings or card data to target specific travelers and optimize compliance.
  • CWT Telepresence, our virtual meeting offering in partnership with Tata Communications, provides new opportunities for business collaboration and a smart alternative to travel.
  • Unused ticket management automation helps companies better utilize unused tickets to enhance cost savings.
 

Success story:

 

Better-fit program improves hotel compliance

 

A global pharmaceutical group with $23 million in hotel spend wanted to improve compliance with its preferred hotels policy. Working closely with the CWT Solutions Group, they audited transactions to identify ways to improve the hotel program’s fit with traveler needs, identified potential new preferred suppliers, and improved service at the point-of-sale, resulting in a 20 percent increase in compliance.