Netherlands


 

CWT Traveler & Transaction Services

With more than 14,000 skillfully trained counselors, CWT offers best-in-class traveler services, booking assistance and optimized transaction processing.

 

CWT recognizes that clients have different travel management needs, and our services can be adapted to ensure your specific requirements are fulfilled successfully. No matter the request, CWT can help companies identify and implement service configurations that increase savings and enhance service to best meet your travelers’ needs. For example, using a CWT Fulfillment Center can maximize automation and simplify delivery for any type of transaction.

 

CWT also offers clients access to all relevant content—scheduling, fares, room rates and availability—and the most competitive pricing so they can accomplish their objectives in accordance with their travel policy. CWT further assists clients in driving online adoption and effectively managing complex offline bookings. Booking through CWT also provides efficient access to the most competitive hotel rates—negotiated by you and/or by us. Additional traveler services—mobile alerts, VIP assistance, customer satisfaction monitoring and around-the-clock emergency support—allow travelers to be more productive and improve their overall experience.

 

Powerful tools for travelers

  • CWT Portal is the central gateway to all CWT online travel services, providing travelers with 24/7 access to booking services, profile data, security news and alerts, destination intelligence, health information and traveler tools.
  • CWT Portrait is a Web-based profile management tool that allows travelers and travel arrangers to create and update traveler profiles 24/7, 365 days a year to ensure accurate bookings, precise and informative reporting, and personalized interactions.
  • Online booking tools can significantly reduce travel spend and increase policy compliance. CWT o ers seamless integration of leading, third-party online booking tools as well as proprietary tools in specific markets. Do you want to know more about our online solutions? Click here.
  • Thanks to CWT’s mobile offering, travelers can receive itineraries, flight alerts, and health and safety information via SMS and/or Smartphone platforms.
 

Success story:

 

Service configuration change saves $1 million in 3 months

 

A leading, global biotechnology company with $80 million in travel spend wanted to streamline operational delivery to reduce costs and enhance service quality. CWT worked with the client to implement an outsourced CWT Full Service Center, resulting in savings of $1 million in the first three months, improved data consolidation and increased customer satisfaction.