Netherlands


 

Core values

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WHO WE ARE AND WHAT WE DO

 

Carlson Wagonlit Travel (CWT) is a global leader specialized in business travel management. CWT is dedicated to helping companies of all sizes, as well as government institutions and non-governmental organizations, optimize their travel program and provide best-in-class service and assistance to travelers.

 

By leveraging the talents and know-how of its people and providing leading-edge technology, CWT helps clients around the world drive savings while enhancing service and security.

 

Mission: "CWT is the most attractive travel and events partner"

 

Excellent service at a competitive price

 

What are CWT’s most important values?

 

  • Care for individual employee

    Listening to employees and taking care of retainment, engagement and recruitment of employees.

  • Customer Care

    Putting the needs of clients first and striving to continuously provide an outstanding level of service.

  • Commitment to Excellence

    Continuously seeking higher levels of performance.

  • Cultural Diversity

    Fostering respect and a team spirit in the workplace, embracing and leveraging the multicultural essence of the company, and providing equal opportunities to talented individuals.

  • Reliability

    Being a dependable and trustworthy business partner, committed to offering industry-leading products and services.

  • Entrepreneurial Spirit

    Approaching new challenges with creativity, resourcefulness and agility, reacting quickly and effectively to provide innovative solutions.

  • Integrity

    Building productive, longstanding relationships by being truthful and promoting open communication.

 

The articulation of what we believe are the key points of differentiation for CWT in the marketplace today:

 

  • Leadership in integrating/servicing both online and full-service transactions
  • Technological know-how in developing/integrating market-leading solution
  • Expertise in travel program optimization
  • Diverse client portfolio: proven track record with clients of all sizes
  • Global expertise/Local understanding: global presence coupled with extensive knowledge of local markets
  • Flexibility: working with clients to find a solution that meets their needs
  • People: specialized, multicultural professionals

 

Our products and services:

 

  • Traveler & Transaction Services offers best-in-class services and assistance to travelers and optimizes the processing of simple and complex transactions.
  • Program Optimization offers a variety of products and services to help clients optimize their travel program and savings.
  • Safety & Security offers a range of products and services to inform companies of potential risks, and help locate and assist travelers in a crisis.
  • Meetings & Events offers best-in-class services to create and manage meetings and events while helping companies control and optimize related expenditures.

 

How do we sell our products and services?

 

CWT works with its clients to respond to the complexities and challenges of business travel management while addressing the needs and expectations of travelers. CWT sees travel management as a multi-faceted undertaking, encompassing eight key levers that can generate savings while delivering service and enhancing security:

 

  • Offering best-in-class traveler services and optimizing transaction processing
  • Capturing hotel spend
  • Optimizing air and rail
  • Enhancing program compliance
  • Increasing travel program consolidation
  • Enhancing security and embracing corporate social responsibility
  • Addressing meetings and events
  • Measuring performance